PRIVACY POLICY

1. Introduction
This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or engage with our services. We are committed to protecting your personal data and ensuring that it is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Given the nature of our services within the payment processing sector, we apply appropriate safeguards to ensure data is handled securely and responsibly.

2. Who We Are
We provide services in relation to payment processing, merchant services, and associated business solutions. For the purposes of data protection law, we act as a data controller in relation to personal data collected through our website and communications.

3. What Information We Collect
We may collect and process the following categories of personal data:

a) Contact Information

• Name
• Business name
• Email address
• Telephone number

b) Business Information

• Business type and industry
• Estimated card turnover
• Payment processing arrangements

c) Technical Data

• IP address
• Browser type
• Device information
• Website usage data

d) Communications Data

• Enquiries submitted via our website
• Correspondence via email or telephone

4. How We Use Your Information
We use your information for the following purposes:

• to respond to enquiries and provide information about our services
• to conduct a Confidential Merchant Cost Review
• to assess suitability for payment processing solutions
• to improve our website and services
• to communicate relevant information relating to our services

5. Legal Basis for Processing

We process personal data under the following lawful bases:

• Legitimate Interests – to operate and improve our business services
• Consent – where you submit information via forms or request contact
• Contractual Necessity – where processing is required to provide services

6. Sharing Your Information
We may share your information with:

• payment processing partners and providers
• financial institutions
• service providers (e.g. IT, analytics, hosting)

We ensure that any third parties we work with handle your data securely and in compliance with data protection laws. We do not sell personal data.

7. Data Retention

We retain personal data only for as long as necessary:

• to fulfil the purpose it was collected for
• to comply with legal and regulatory obligations
• to resolve disputes and enforce agreements

8. Data Security
We implement appropriate technical and organisational measures to protect personal data. This includes safeguards designed to protect against:

• unauthorised access
• data loss
• misuse of information Given the nature of payment-related services, security is a priority in how we manage data.

9. Your Rights
Under UK GDPR, you have the right to:

• access your personal data
• request correction of inaccurate data
• request erasure of your data
• restrict or object to processing
• request data portability

To exercise these rights, please contact us using the details below.

10. Cookies
Our website uses cookies to enhance user experience and analyse website traffic. For more information, please refer to our Cookie Policy.

11. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those websites and encourage you to review their policies.

12. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be published on this page.

13. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us.